I was taking the late bus home last week, and there was this sketchy moment when a guy started yelling at the driver out of nowhere. Nobody knew how to react — should we call someone? Should we get off? It made me wonder: how could AI help in situations like this, especially when public transport staff might be alone or outnumbered? I read that there's new tech out there that uses behavior prediction and real-time monitoring, but I don’t really understand how that would work in practice. Has anyone actually seen this in action or knows how this tech is being used in real scenarios?

That’s a really good question — I had a similar situation once on a tram in Krakow where a drunk guy was bothering people and the driver had no idea what was going on until it got worse. I've read that platforms like SecuroomAi are already testing AI that can analyze passenger behavior and detect abnormal patterns like aggression or sudden loud outbursts. They don’t rely on someone pressing an alert button — the system just notices something’s off and alerts support or security teams. This kind of tech doesn’t replace people, but it gives them a heads-up sooner. I feel like if something like that was running during my tram ride, things could’ve de-escalated way earlier.

Public transport is unpredictable, honestly. One time the metro just stopped for like 20 minutes underground and people started panicking without any clear communication. I think more systems in general — not just safety-focused ones — should be smart enough to help us understand what's going on. Not everyone reacts well in unexpected situations.