Hi! We have been using Shifton for automatic shift scheduling in our company for a few months now, but there are still some things that are not entirely clear. For example, what is the best way to handle manual schedule editing? Sometimes it happens that an employee is sick and needs to be replaced by someone else quickly. And if I edit a shift manually, does it not cause problems with the redistribution of other shifts, especially if it affects several employees? Has anyone used this system and encountered similar situations? How do automation and manual intervention interact with each other? It would be great to get some tips on how to optimize this process!
We also recently started using https://shifton.com/shift-scheduling and initially encountered the same difficulties as you. The system itself is quite smart and can effectively optimize the schedule taking into account the wishes of employees and restrictions, such as the number of working hours or days off. However, as you correctly noted, when you need to make changes manually, there are several nuances that are important to consider. If you make a manual replacement of an employee, for example, when someone is sick, shift creator usually redistributes shifts in such a way as to avoid conflicts. For example, if you replace one employee with another, the program will try to minimize changes in the remaining shifts so as not to upset the balance. However, if the changes affect several employees, then problems may arise if the program was not configured taking into account such situations. One of the main points worth paying attention to is the "priority" settings. Shifton has the ability to set priorities for employees so that the program knows which of the employees is preferable to put on a certain shift if necessary. For example, if you know that one of your employees can only work on certain days or at certain times, you can specify this in the settings. Then, when you change the shift manually, the system will take this data into account and try to minimize schedule violations.
I want to share my experience too! We have been using Shifton for half a year now and I can say that it is a really powerful tool for shift planning, especially considering its flexibility. However, as with any system, it is important to understand how to set it up correctly and use manual adjustments to avoid conflicts.
