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    Re: Garmin help

    Is this problem only happening with the t5s? I have Alpha an 10 tt10s and have not been having any problems at all. I was told there was a new update out an I was gonna do it before hunting season started. Maybe not a good idea?

    Re: Garmin help

    Shane,

    Someone mentioned this post so I figured I would post and help everyone out. I'm assuming you have 4.0 version loaded, Your correct there are some issues with that Software version that cause it to shut down. Garmin has pulled 4.0 back to 3.8 so that no-one will update to the 4.0 software.

    In the next day (Hopefully tomorrow) you'll see 4.1 that will fix this issue for you. If nothing else it will be the Old software named in 4.1 so that you'll at least be able to put you software back to the 3.8 software.

    I know It's confusing but this only affects those that have 4.0 and have updated the software since last Thursday or Friday. Keep your eyes on this page, as soon as you see 4.1 update it and you should be fine.

    Anyone else probably won't see this issues because 4.0 was only online for a short time and that is where your problems are coming from. Hopefully 4.1 will not Delete all the and dogs when you do the update that was actually the idea behind the 4.0 software, to make it easier when guys updated, however it obviously causes other "bigger" issues.

    Hope this helps Give us a call if you need something done sooner.

    Buddy
    855-384-8687
    www.DuSupply.com

    Re: Garmin help

    Thanks for the info Buddy. So we will not be able to track the new T5 collars with the 4.1. I just bought 3 to try and just wondering if my alpha will track them.

    Re: Garmin help

    No, You'll absolutely be able to track T5 and TT15's with either 3.8 or 4.1 even 4.0 but with 4.0 your going to have your handheld shut off a couple more times which might get annoying.

    Here is the page to show the latest updates, You'll notice 4.0 is not available anymore. today it shows 3.8 and soon I expect it to be 4.1 in the next day or two.

    http://www8.garmin.com/support/download_details.jsp?id=5793

    4.1 will either be the corrected 4.0 software if Garmin can get the issue corrected fast enough for the release tomorrow, Right now If you notice on the Garmin web updater it shows 3.8 is the latest software available.

    The issue is that since you have that 4.0 when you try to update it says your already updated and won't revert back to 3.8.

    The issue with 3.8 was simply that when you updated it cleared all the memory on the unit and you would need to add all your dogs back into the system. Not a huge issue but annoying. with 4.0 Garmin was supposed to be the software that allowed you to update your unit to track the t5 and the tt15 without needing to re-enter all your dogs in the dog list and re-pair all the collars. But with software sometimes you go into fix one issue and that triggers something unexpected.

    No worries, it's just a day or two that your in limbo, and by tomorrow or Thursday you should be able to update and will be up running without the shut downs. If you can call me tomorrow there is a file on your Garmin that I would like you download and email me that will help get this issue resolved quickly, I can also help you manually force back to 3.8 if you can setup a computer session with me where I can help log into your computer while connected to the Alpha.

    855-384-8687 Tomorrow after 7:30 PST.

    Clear as Mud??? :)

    Email me at mail@dusupply.com

    Buddy

    Re: Garmin help

    Thanks Buddy.

    Re: Garmin help

    4.1 Update is out...

    Re: Garmin help

    4.1 is basically the same as 3.8, It's so that those guys that have the 4.0 can fix their units, if you don't have 4.0 there is no reason to update to 4.1. wait until next week and you'll want the 4.2 which hopefully won't require you to re-enter all your dogs if updating from an older software.

    Shane..

    Can you give me call me I would like to get a file off your system that will help Garmin with the problem. It's really easy but it can help Garmin figure out what was causing it to shut down.

    855-384-8687

    Buddy